How can we help you?
If you get an email or error message that your account’s disabled, it’s likely due to one of the following reasons.
Suspected fraudulent activity
If we detect any possible fraudulent activity on your account, or anything else that violates our terms and conditions, we disable it.
A chargeback is when someone reverses a payment to Spotify through their bank, credit card company, or online payment service (such as PayPal).
How do I get my account back?
If you feel there's been some confusion, you can contact us.
Note: You may need to provide proof of account ownership, or purchase or payment details. It’s good to have these ready.
Last updated: 14 April, 2021
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