How can we help you?
Data & Privacy
Get the full Spotify experience!Upgrade to premium
Have questions, answers, ideas about Spotify? Ask or join our Community!Go to the Community
Check out our Twitter or Facebook help:
Can't hear Spotify
Here are some common fixes for if the app appears to be playing, but you can’t hear it.
What to do
How to do it
Check your device’s sound settings
In your device’s sound or volume settings make sure the correct audio output is selected, e.g. your laptop’s speakers.
On mobile, there can be different settings for different sounds, e.g. media or phone calls. Be sure to adjust the volume for media.
Check your device’s support site for help with the sound or volume settings.
Check your device’s sound is working
Test this by playing audio from somewhere other than Spotify.
For computers, it might be worth checking any sound card hardware or software.
Check you’re not playing to a different device
You might be sending the sound somewhere else, for example with Spotify Connect, Bluetooth, or any other wireless connection method.
Last updated: 8 April, 2022
Was this article helpful?