How can we help you?
Get the full Spotify experience!Upgrade to premium
Have questions, answers, ideas about Spotify? Ask or join our Community!Go to the Community
Check out our Twitter or Facebook help:
Can't reset password
Old email address?
You need access to the email address on your Spotify account to open the password reset link we email you.
If you don't have access, here are some options:
- Regain access to the email address if possible
- Create a new account and start fresh
No account associated with email address?
Try entering any other email addresses you might have used to sign up.
Note: There are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these to find your account.
If you think your email changed without your permission, see Think your account's been hacked?
Didn’t get reset email?
Check your spam/junk folders, or any other filtered folders.
If you don’t have access to your email address, see “Old email address?”.
Invalid password reset link?
Reset your password again, but this time open the emailed link in a private or incognito browser.
Too many requests?
Try again later or use a different device.
Last updated: 10 May, 2022
Was this article helpful?