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Refund policy for Top-up audiobook hours

In addition to any rights to a refund that you might have by law, you can request a refund of your top-up audiobook listening hours purchase if:

  • The payment was made within the last 7 days; and
  • You have not consumed any of the top-up hours

To request a refund, contact us.


  • As a heads up, we can't refund payments made through Google Play so you'll need to speak to Google about refund requests. Contact Google.
  • Each refund request is reviewed on a case-by-case basis and is subject to Spotify's discretion, unless otherwise required by law. For more information, please see our Paid Subscription Terms & help article.

When we process a refund, the top-up hours will be removed from your account.

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