Payment troubleshooting

Pick your payment method below for help with Spotify payments.

Note: If you subscribe with a partner (e.g. iTunes or your mobile provider), you need to go through them to manage payments, change billing details, or cancel. 

First payment not working?

Make sure your card can be accepted:

  • Your card needs to have been issued in the same country registered to your Spotify account. Check out how to change the country on your account.
  • Check the card hasn’t expired or been canceled. 
  • Make sure you enter the details correctly, particularly the 3-digit number on the back of your card (the CVV/CVC security code).
  • Check your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.
  • Check you have sufficient funds. If you’re using a pre-paid card, you might need to top up.

Still not working?

  • Wait a few days and try again, or try in an private/incognito window (there might’ve been a temporary connection problem).
  • Try a different payment method.

Recurring payment not working?

If a Spotify payment doesn’t go through as usual, you won't immediately lose your subscription. We’ll keep trying to take the payment over the next few days.

To make sure it goes through, check you have sufficient funds and that your card hasn’t expired or canceled. You can also check with your bank about why it failed

You can update your payment method any time:

  1. Log in to your subscription page.
    Note: If this page says you subscribe with a payment partner, it’s best to contact them about any failed payments.
  2. Click UPDATE

To make sure a PayPal payment works:

Still not working?

  • Wait a few days and try again, or try in an private/incognito window (there might’ve been a temporary connection problem).
  • Try a different payment method.

Check out Gift cards for information on how to redeem a gift card and what to do if it doesn’t work.

Note: It’s not currently possible to pay by mobile for Premium Family or Premium for Students in our checkout flow. 

If you’re unable to sign up with mobile payments: 

  • Make sure you entered your phone number correctly.
  • Check you have enough credit on your mobile account.
  • Wait a few days and try again, or try in a private/incognito window (there might’ve been a temporary connection problem).
  • Try a different payment method.

Last updated: 20 September, 2019