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Listen offline troubleshooting

If your music won’t download:

  • Check the device is not in sleep mode.
  • Make sure there’s enough free space on the device’s memory (we recommend at least 1GB).
  • The device must have an active internet connection.
  • You can only download music to a maximum of 3 separate devices (see "Manage your active offline devices" below). 
  • Check you haven’t reached the device’s downloaded songs limit (3,333 songs per device).
  • You need an active Premium subscription
  • Make sure your account has been online at least once within the last 30 days. 

First, check the download status. The Downloaded symbol  indicates the download was successful.

  • If the Downloaded arrow is greyed out, check out "Music not downloading" above.
  • If the Downloaded arrow is green, try switching on Offline Mode in your app's settings.
  • If that doesn’t work, try reinstalling the app.

Note: You need to re-download your music after reinstalling the app. 

There are a few possible reasons why your downloads might have been removed:

  • You've downloaded music to more than 3 devices.
  • You haven't been online with Spotify at least once in the last 30 days. 
  • You've recently reinstalled the app (doing so automatically removes downloaded tracks from your device). 
  • Your Spotify app needs updating. 
  • Your SD card (if your device has one) has become compromised (dislodged, corrupted, etc.) 
  • The content's no longer available on Spotify.
  • Tracks in some playlists, such as Discover Weekly and other Spotify-curated playlists are updated regularly, meaning tracks might be removed. 

If your tracks won't stay downloaded to your device, we recommend removing all your active offline devices (see "Manage your active offline devices" below), then reinstall the app before downloading the tracks again. 

Premium subscribers must go online with Spotify at least once every 30 days. This is so Spotify can check that your subscription is still active and count track plays to compensate artists.

If you don’t go online with Spotify at least once every 30 days, any tracks you have downloaded for offline listening are automatically removed from your device.

You can download Spotify tracks for offline listening on up to 3 devices at a time. If you want to download music to a 4th device, you have these options:

  • When you download to the additional device, the device with the earliest downloads will be automatically removed from the Offline devices list. The tracks on this device will no longer be downloaded for offline listening. 
  • Before you download to the additional device, manually remove a device from the Offline devices list. The tracks on this device will no longer be downloaded for offline listening.