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Suspicious email from Spotify

When is an email from Spotify actually from Spotify? 

It's good to be sure, especially when it comes to protecting yourself from phishing and other threats to your sensitive information.

Here are some key tips to identifying a suspicious email:​

  • Spotify will never ask for your personal information over email. This includes: 
    • Payment information (credit card number, debit card number, etc.)
    • Account password
    • Social Security number or tax identification number
  • Spotify will never request payments via a 3rd party (for example, Western Union) or promise a cash prize through email.
  • Spotify will never ask you to download anything from our emails.

What if I get a suspicious email?

Spammers and phishers can’t get any information from you unless you give it to them.

So, first: Do not respond to the suspicious email, and don’t click any links or download any attachments in the email

Then, follow these steps:

  1. Forward the entire email to spoof@spotify.com
    Please don’t forward the email as an attachment. You can add a note or a question, but don’t alter the subject or content of the email. 
  2. Delete the suspicious email from your inbox. 

Our team will investigate and let you know if the email is legitimate.

What if I replied, clicked a link, or downloaded something from the email?

If you replied to the email, downloaded any attachments, or provided any personal details, we recommend following these steps as soon as possible:

  1. Change your Spotify password.
  2. Change your password on any other sites where you use the same password.
  3. Contact your bank if you think your financial details have been compromised. 

Your security is always our top priority. So please always send us anything you’re unsure of.