Contact us

Get help from our experts in any of these places.

Note: We don’t offer support by phone.

The Spotify Community 

Post or search on our Community, where listeners help out and share ideas. 

Go to the Spotify Community

Tip: The most knowledgeable Community members are called Stars. You can also tweet them @AskSpotifyStars.


Tweet a direct message to @SpotifyCares

Message us

You can reach an advisor through our contact form:

  1. Go to our contact form.
  2. Select the relevant topics based on your issue.
  3. Find recommended articles or links to solve your issue. 
  4. If that doesn’t help, click I STILL NEED HELP.

For some topics, we may ask you to submit some info and we’ll get back to you on email. Otherwise, a chat window opens.

Tip: If you can’t stick around on the chat window, you can return to the page to continue later.

Go to the contact form

Last updated: 25 October, 2021

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