Refund policy for purchased top-ups

In addition to any statutory rights to a refund that you might have under applicable law, you can request a full refund of your top-ups purchase if:

• The payment was made within the last 7 days; and
• No part of the listening time was consumed.

To request a refund, contact us.

Note: Each refund request is reviewed on a case-by-case basis. For more information, see our Paid Subscription Terms and Purchasing audiobook listening time help article. Spotify Terms of Use apply.

When a refund is processed, the top-ups will be removed from the account. No more than one refund request may be honored per transaction.