How can we help you?
Account & Payment
Canceled but still charged
Go to your account page and scroll to Payment under Your plan.
What’s on your account page
What to do
The account’s not being charged
If you see recent charges on your statement, you may have logged into the wrong account page. Try again with different login details.
|Date when your next payment is due||
Account not canceled
Try the cancel steps again making sure you reach the confirmation message.
|Date when your account will switch to Spotify free||
You likely cancelled just after your payment was processed, but you won’t be charged again.
You can continue to enjoy Premium until the date your account switches to free.
|Your plan is associated with a partner company (e.g. your phone or internet provider)||
A partner company manages your payments
You need to contact that company for help.
Find their contact details on your account page under Payment.
Last updated: 26 November, 2020
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