How can we help you?
Account & Payment
Address and verification for Family plan
The plan manager can check and change their address on their Family page.
Address not found?
If your address doesn't autocomplete, enter the entire address, then select Find.
If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address.
We ask members to verify that they live with the plan manager by providing their full address:
- When they join
- If we can't confirm their address
Note: We don’t track your location. We only check your address to verify.
Member failed verification?
If there’s any information entered by an invited member that we can’t confirm, we’ll send them an email to reverify. They just need to enter their full address within 7 days of getting the email.
If the email verification is successful, the account will stay on Premium Family.
If the email verification fails or they miss the 7 day window, the invited member's account loses access to the plan and switches to free. They can’t join any Family or Duo plan for 12 months from the date the verification failed, but they can go to www.spotify.com/premium to see other plans they’re eligible for.
Last updated: 14 January, 2021
Was this article helpful?