How can we help you?
Account & Payment
We charge each Premium plan once per month.
If you notice multiple Spotify payments in the same month, there are a few things to check.
When you upgrade to a different plan (e.g. Premium Duo), your first payment for the new plan is a few days earlier than normal to make up for the new, higher monthly cost. After that, you pay once each month on (or near) the day of the first payment.
Is the charge pending?
Check the status of the payments on your bank statement.
If the payment shows as pending or processing, this is a temporary authorization charge made by your payment provider.
If a regular payment fails, we try to take it again later. You may see both the failed payment and the payment that went through on your bank statement - only one has actually been taken.
Paying for multiple accounts?
You may have accidentally signed up to Premium on a second account.
Try logging in with any details you might have used to create an account.
Note: There are a few ways to sign up, e.g. with your email, phone number, Facebook, or Apple. Try logging in with these to find your account.
Also, check your family or friends haven’t used your payment info. If they have, they should cancel or change their payment method and reimburse you.
If you need more help, contact customer support.
Last updated: 21 July, 2020