How can we help you?
Spotify is offline
What to try if your app isn’t getting an internet connection.
Is offline mode switched on?
Pick your device for how to check.
Tip: Can’t log in to check? When the app is in offline mode, you can’t log in with Facebook or Apple. You can use an email address and password instead, or get help at Facebook login help or Apple login help.
- Tap Home .
- Tap Settings .
- Tap Playback.
If Offline is switched on, switch it off.
- Open Spotify.
For Mac: In the Apple menu at the top of the screen, click Spotify.
For Windows: Click File in the Windows menu at the top of the screen.
- If Offline mode is switched on, switch it off.
Anything you haven’t downloaded is now grayed out and unavailable.
If offline mode is off, check to see if any other apps or web pages work on your device.
Check other apps or web pages
If any other apps or web pages aren’t working, the issue is likely with your internet connection.
Check out these things to try based on your type of internet connection.
WiFi connection help
|Restart your WiFi||
In your device’s settings, switch WiFi off. Wait 30 seconds, then switch it back on.
This can re-establish a good connection.
|Restart your router||If you’re using your home WiFi, restart the router. You can find help for this on your router’s support site.|
|Check for restrictions||
Some shared or public networks (e.g. schools/offices) restrict access to certain services.
You can contact your IT department for more information.
|Try with a different WiFi or a data connection||If it works with another connection, contact your service provider for more information.|
Mobile/cellular data connection help
Check that you have enough data allowance in your device’s settings. Your data provider can help with this.
Tip: We recommend using WiFi wherever possible to save data costs.
Check your firewall (if you use one) to see if it has Spotify set as an exception. The provider of your firewall can help with this.
You can also try the steps at Can’t play Spotify.
Last updated: 12 August, 2021
Was this article helpful?