Check out our Twitter or Facebook help:


Charged but don't use Spotify Premium

You may have accidentally signed up to Premium. Try logging in with any details you tend to use online. 

Note: There are a few ways to create an account, e.g. with your email, phone number, Facebook, or Apple. Try logging in with any of these to find your account. 

Log in to your account page

Also, check your family or friends haven’t used your payment info. If they have, they should cancel or change their payment method and reimburse you.

If you need more help, contact us.

Last updated: 10 November, 2021

Was this article helpful?