Age restricted content and checking your age
We partner with Yoti, a trusted digital identity company, to help us identify if users are of eligible age to access some Spotify content and features, like Music videos that are labeled as 18+ by rightsholders.
For more information on our partnership with Yoti, visit our Safety and Privacy center.
When will I use the age check?
You may be presented with an age check when you try to access certain age restricted content, like music videos tagged 18+.
Tap Continue and follow the on screen steps to do the age check.
How does the age check work?
Some users will be asked to perform an age check when accessing certain age restricted content. You can do this by going through our facial age check. If this shows inaccurate results, you can always correct that with an ID verification.
My age check wasn’t accurate
If you have tried the facial age estimation process but the estimate wasn’t right, you can verify your age using ID instead. See ID verification for more information.
My age check shows I’m not old enough to use Spotify
You cannot use Spotify if you don’t meet the minimum age requirements for the market you’re in. If you cannot confirm you’re old enough to use Spotify, your account will be deactivated and eventually deleted.
My account was deactivated, what should I do?
If your account was deactivated due to an inaccurate age estimation, you can look for the email in your inbox which allows you to reactivate your account within 90 days of deactivation and then go through ID verification. If we still can’t confirm you’re old enough to use Spotify, or if no action is taken within 7 days of reactivation, your account will be permanently deleted.