Update not showing on Spotify?

We need at least 2 business days to process updates.

If you don’t see your update after 2 business days, contact your distributor for help.

Info for distributors

Tip: Don’t recognise a term? Check the Service Level Guidelines we sent when you first delivered music to us.

Here are some things to check in the Spotify for Music Providers. If you don’t have access, reach out to our Content Operations Ingestion team.

• Check the XML is valid
• Make sure the track structure hasn’t been altered
  Note: You can’t change the track structure after the content has been ingested into our system. If you want to change the structure, you need to redeliver under a new primary ID (e.g. UPC, EAN, etc.)
• Make sure the right Primary ID is being used
• All track and audio info needs to be properly referenced in the update
• For audio updates: Make sure the audio is up to spec and included in the update
• For image updates: It may be a transcoding issue. Make sure the art is up to spec, then redeliver with full assets, including new source files.

Once the info looks right in Spotify for Music Providers, your update should take effect within 2 business days. If it doesn’t, reach out to our Content Operations Ingestion team.