Spotify for Podcasters is now Spotify for Creators. Learn more
Can't find what you're looking for?
App and web troubleshooting
If you're having trouble with the Spotify for Creators mobile app or the web version of Spotify for Creators, try these tips.
Mobile app issues
- Close and restart the app
- Reinstall the app to check you're on the latest version. You can find a guide to reinstalling below
- Close any other apps you aren't using
- Ensure you have a stable and active internet connection
- Switch off your device’s WiFi connection, wait 30 seconds, then switch it back on
- Connect to a different network, if possible
- Restart your router, if possible
- Restart your device
- Update your device's operating system
Reinstalling the app
A clean reinstall of the Spotify for Creators mobile app often fixes common technical issues.
Spotify for Creators website issues
- Make sure you're on the latest version of your browser by checking your browser settings
- Open Spotify for Creators in a private or incognito window. You can typically do this from your browser's tabs or menu buttons (often represented by 3 dots or bars). Check your browser's help center for exact steps
- Open Spotify for Creators in a different browser
- Clear your browser's cache and cookies
- Wrapped for Creators
- Changing to a Spotify login
- Logging in to Spotify for Creators
- Claiming your podcast on Spotify for Creators
- Adding a new show
- Resetting your password
- Deleting your account or show
- Not receiving verification email
- Customizing your show profile URL
- Trouble logging in with Apple ID
- Supported Android and iOS device versions
- App and web troubleshooting
Was this article helpful?