How can we help you?
Get the full Spotify experience!Upgrade to premium
Have questions, answers, ideas about Spotify? Ask or join our Community!Go to the Community
Check out our Twitter or Facebook help:
Charged for a free trial
Check the payment status on your bank statement. If it shows as pending or processing, it’s only a temporary authorization charge made by your payment provider. The funds will return shortly.
If the payment isn’t pending or processing, it means you’re ineligible for the trial, or your trial ended.
You're not eligible for free trials if:
- You've already had a trial
- You've purchased Premium before
- You've been a member of Premium Family or Premium Duo
Your plan automatically renews at the end of the trial unless you cancel it.
You can check your receipts, and details of your plan and payments on your account page.
Last updated: 19 January, 2022
Was this article helpful?