How can we help you?
Account & Payment
Data rights and privacy settings
Your privacy and the security of your personal data are, and always will be, our highest priority.
For more info about your data rights, and the privacy settings available to you, see our FAQ below.
Yes, you can!
You can get a ZIP file with a copy of most of your personal data by using the automated Download your data function on the Privacy Settings section of your account page. The download will include information about your playlists, streaming history, searches, a list of items saved in Your Library, the number of followers you have, the number of accounts you follow, the names of the artists you follow, and your payment and subscription data. For more detailed information about what is included in each file of your download, please see the How do I understand my personal data download section below.
If you would also like to receive the technical log information we collect to provide and troubleshoot the Spotify service, extended streaming history, or have a special data request, please contact our Customer Service, or email us at firstname.lastname@example.org to clarify your request.
When you use the automated Download your data function, you will receive several files, each containing a different type of personal data. For a description of this data please see Understanding My Data.
If you have also received a copy of your technical log data, a full description of the data provided can be found in the Readme First file delivered with your data.
Please see GDPR Article 15 Information.
In the Privacy Settings section of your account page, you have the ability to restrict or withdraw consent to the following types of personal data being processed about you:
- For listeners of the free service - Data we use to play you ads that we feel will be relevant to you (ie tailored ads).
- For those who signed up to Spotify via Facebook or who connected their account to Facebook. Your Facebook display name, Facebook profile picture, and Facebook Friends that Facebook shares with us. This does not include the data required for logging in via Facebook.
When you create a Spotify account you are, by default, opted-in to receiving the following notifications via email and on your mobile device. But you can change this at any time through your Notification Settings:
- Product News – Info on how to get started on Spotify, details of new features, and the latest product updates on Spotify.
- Spotify News and Offers - Info on news, promotions, and events picked for you.
- Recommend Music - Info on music we think you’ll like.
- New Music - Info about fresh new tracks from artists that you follow or might like.
- Playlist Updates - Updates for playlists you follow.
- Concert Notifications - Updates about live shows by artists you like, in places near you.
- Artist Updates - Info about the artists you listen to and recommendations for the artists we think you’ll like.
In the desktop app, click the arrow in the top-right corner, then Settings, to control the following:
Connect to Facebook
Connect your Spotify account to Facebook - By selecting this option you can log into Spotify with your Facebook account.
Sharing your playlists and activity
- Automatically make new playlists public - New playlists you create will automatically be made public. You can turn this off at any time.
Private Session - If you enable Privacy Session, the music you’re listening to will not be visible in your Recently Played, will not be published to Friend Activity, and your Top Artists will not be updated. By default Private Session is not enabled.
Note: If turned on, the Private Session ends when you restart Spotify, or after a long period of inactivity.
- Publish Activity - Your listening activity will be published to Friend Activity. You can turn this off at any time.
- Show my Recently Played Artists - Your Recently Played Artists will automatically be made public. You can turn this off at any time.
Opting out prevents Spotify from processing your Facebook display name, Facebook profile picture, and Facebook Friends.
However, we will still process data necessary to enable you to continue to sign on to Spotify with your Facebook account. If you signed up for Spotify via Facebook or connected your account to Facebook, this will include your Facebook registered email address, Facebook registered date of birth, and Facebook registered gender.
Opting out prevents Spotify from tailoring your ad experience based on third party data. This does not decrease the number of ads you receive on the free service but means you might see and hear ads that are not as relevant to you.
Spotify needs to process some personal data in order to provide you with the Spotify service. To delete that personal data, you need to close your account.
You can control the processing of certain data categories from your account page or directly from the Spotify app (see “How do I control what personal data is processed about me?” above for more info).
If you want to port your personal Spotify data to another service, you can download a copy of it in a machine readable format from the Privacy Settings section of your account page. This page also contains instructions for accessing your data and a summary of the categories of data you can expect to receive.
You can update your personal details in the Edit profile section of your account page.
Last updated: 26 November, 2020
Was this article helpful?