Spotify Support

Browse help articles

• Payments & billing

  • Recommended topics

    • Price updates
    • Failed payment help
    • Accepted payment methods
    • How to change your payment details
    • How to cancel Premium plans
    • Payments for Duo plan
    • Payments for Family plan

  • Manage payments

    • How to change your payment details
    • Payments for Duo plan
    • Payments for Family plan
    • Check your receipts
    • How to cancel Premium plans
    • Your billing date
    • Can’t subscribe to Premium in the iOS app

  • Payment methods

    • Accepted payment methods
    • Paying for Spotify with Google Play Billing

  • Charge help

    • Failed payment help
    • Canceled but still charged
    • Refund policy
    • Charged but don’t use Spotify Premium
    • Charged too much
    • Charged twice
    • Charged for a free trial
    • Does the price for Premium include tax?
    • Price updates
    • Contact us

• Manage your account

  • Logging In

    • Changing how you log into Spotify
    • Can’t log in to Spotify
    • Spotify login methods
    • How to reset or change your Spotify password
    • Logging in to Spotify with Facebook
    • Logging in to Spotify with Apple
    • Logging in to Spotify with Google
    • Logging in to Spotify with Samsung
    • Can’t play abroad
    • Spotify disabled accounts
    • How to log out of Spotify

  • Profile Help

    • Manage and customize your Spotify profile
    • Your Spotify username and display name
    • Your Spotify profile picture
    • Profile and playlist user image guidelines
    • Privacy and social controls
    • Recently played artists

  • Account settings

    • Change your email address
    • Change your country or region settings
    • Closing your account and deleting your data
    • Your Spotify notification settings
    • Edit your gender or date of birth
    • How to log out of Spotify
    • Unlinking your Spotify from third-party creators

  • Security

    • Protect your Spotify account
    • Think your account’s been hacked?
    • Is this Spotify email legit?
    • Abuse detection
    • Verify your email address
    • Contact us

• Premium plans

  • Available plans

    • Premium Individual
    • Premium Student
    • Duo plan
    • Family plan

  • Plan settings

    • Your Spotify plan details
    • How to cancel Premium plans
    • How to change Premium plans
    • Premium not working
    • Can’t join Family plan
    • Can’t join Duo plan

  • Premium Family

    • Family plan
    • Invite or remove Family plan members
    • Address and verification for Family plan
    • Payments for Family plan
    • Can’t join Family plan

  • Premium Duo

    • Duo plan
    • Invite or remove Duo plan members
    • Address and verification for Duo plan
    • Payments for Duo plan
    • Can’t join Duo plan

  • Premium Student

    • Premium Student
    • Renew Premium Student
    • Premium Student verification not working
    • University or college not listed for Premium Student

• In-app features

  • Getting started

    • Getting started on Spotify
    • What is Spotify?
    • Your Library
    • Now Playing view
    • Where is Spotify available?
    • Supported devices for Spotify
    • Spotify for public or commercial use
    • Spotify keyboard shortcuts
    • Spotify for Artists
    • Spotify for Creators

  • App settings

    • Video settings
    • Explicit content settings
    • Volume normalization
    • Audio quality
    • Autoplay tracks
    • Transitions between tracks
    • Equalizer
    • How to enable private listening
    • Internet and data usage
    • Spotify storage information
    • How to hide and display the Create button
    • How to change the app language
    • Offline Backup

  • Troubleshooting

    • Reinstalling your Spotify app
    • Updating your Spotify app
    • Spotify not playing
    • Why has the app changed?
    • Spotify is offline
    • Can’t hear any sound on Spotify
    • Missing music or podcasts
    • Spotify web player help
    • Ongoing issues
    • Faulty or inaccurate metadata
    • Checking your Spotify app version
    • Contact us

  • Playlists

    • Create and edit playlists
    • Find playlists on Spotify
    • Mixed Playlists
    • Spotify Mixes
    • Save and recover playlists
    • Collaborative playlists
    • Playlist folders
    • Publishing playlists to your profile
    • Customize your playlist cover
    • Profile and playlist user image guidelines
    • Social recommendations in playlists
    • AI Playlist

  • Features

    • Now Playing view
    • Search
    • Search autocomplete
    • Your Library
    • Listen offline
    • Sort and filter
    • Play Queue
    • Recent activity
    • Shuffle play
    • Spotify Radio
    • View lyrics
    • Local files
    • Follow artists, podcasts, and shows
    • Spotify Connect
    • Spotify on other apps
    • How to hide and unhide songs
    • Suggest a feature
    • Exclude a playlist or track from your taste profile
    • DJ
    • Spotify lock screen widget on iPhone
    • Spotify Home screen widget on Android
    • Your Updates
    • Kids and family music

  • Social features

    • Spotify Wrapped
    • How to enable private listening
    • Follow your friends and manage followers
    • Share from Spotify
    • Listening Activity
    • Start or join a Jam
    • Discord and Spotify
    • Spotify on SharePlay
    • Social recommendations in playlists
    • TikTok and Spotify

  • Podcasts

    • Podcasts and shows
    • Spotify for Creators

  • Audiobooks

    • Audiobooks in Premium plans

  • Live events

    • Live Events feed
    • Presale and merch emails
    • Concerts Near You

  • Listening privacy

    • How to enable private listening
    • Publishing playlists to your profile
    • Playlist privacy and access
    • Privacy and social controls

• Devices & troubleshooting

  • Speakers

    • Spotify on speakers
    • Spotify on Alexa devices
    • Spotify on Google devices
    • Spotify on Sonos
    • Spotify Connect
    • Bluetooth help for Spotify

  • Smart watches

    • Spotify on Apple Watch
    • Spotify on Fitbit
    • Spotify on Garmin Smartwatch
    • Spotify on Samsung Tizen smartwatches
    • Spotify on Wear OS
    • Spotify Connect
    • Bluetooth help for Spotify

  • TVs

    • Spotify on TV
    • Spotify Connect

  • Gaming

    • Spotify on PlayStation
    • Spotify on Xbox
    • Spotify Connect
    • Discord and Spotify

  • Cars

    • Spotify in the car
    • Google Maps and Spotify
    • Spotify Connect
    • Bluetooth help for Spotify

  • Voice assistants

    • Siri and Spotify
    • Bixby and Spotify
    • Spotify on Google devices

• Safety & privacy

  • Data rights and privacy choices
  • Understanding your data
  • Safety and Privacy Centre