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Canceled but still charged

If you get a Spotify charge after canceling your subscription, follow these steps:

  1. Log in to your account page
  2. Click Subscription in the menu on the left. 
  • If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts
  • If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
  • If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel.