How can we help you?
Account & Payment
Can I get a refund?
Pick an option below for help with refunds.
As a heads up, we can't refund:
- Gift cards bought from a store. It’s best to return them to the store if possible.
- Premium payments made through a partner, such as your mobile provider or iTunes. You can contact them for refund requests (see their details on your account page, under Your plan).
If you see unauthorized or multiple charges, get help here.
If you don’t want Premium anymore, you can cancel any time and keep what you paid for. Your Premium stays until your next monthly payment would be due. After that, your account switches to Spotify Free and your payment info is removed.
If you’ve never used your Premium (or if you have used it but were on a trial offer), there’s a cooling off period where you can switch to Spotify Free immediately and get a refund. For more information, check out our policy.
Last updated: 26 November, 2020
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