We have identified the issue and restarting your app should now allow you to use Premium without ads. If it doesn't work immediately, please try restarting 2 - 3 more times.
The wait time to speak to an advisor is longer than usual. In the meantime, visit our Community’s Ongoing Issues page for the status of this issue.
Thu, 06 Mar 2025 13:16:35 GMT
Refund policy
As a heads up, we can’t refund:
- Gift cards bought from a store. It’s best to return them to the store.
- Premium payments made through a partner, such as iTunes. You can contact them for refund requests (see their details on your account page, under Your plan).
If you don’t want Premium anymore, you can cancel any time and keep what you paid for. Your account will remain on Premium until the end of your billing period.
After that, your account switches to free.
For more information, check out our terms and conditions.
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