Troubleshooting video errors

If you’re uploading a video file to Spotify for Podcasters, you may at times encounter issues with the file you’re attempting to upload. Exporting and uploading video files can be complicated to troubleshoot. Refer to the error message you’re receiving in Spotify for Podcasters to find the right solution from the list below.

• Your file isn't compatible.

• Your file is incomplete.

• The audio and video streams in your file are different durations.

• Two or more frames in your video file overlap with each other.

• The audio and video streams in your file are not consistent. This could lead to lip-sync issues.

• The color settings in your video are unrecognized.

• The frame rate of your video is too low.

• The frame rate of your video is too high.

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