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Spotify is offline

What to try if your app isn’t getting an internet connection.

Is offline mode switched on?

Pick your device for how to check.

Tip: Can’t log in to check? When the app is in offline mode, you can’t log in with Facebook or Apple. You can use an email address and password instead, or get help at Facebook login help or Apple login help.

If offline mode is off, check to see if any other apps or web pages work on your device.

Check other apps or web pages

If any other apps or web pages aren’t working, the issue is likely with your internet connection.

Check out these things to try based on your type of internet connection.

WiFi connection help

Troubleshooting suggestion

How to do it

Restart your WiFi

In your device’s settings, switch WiFi off. Wait 30 seconds, then switch it back on.

This can re-establish a good connection.

Restart your router

If you’re using your home WiFi, restart the router. You can find help for this on your router’s support site.

Check for restrictions

Some shared or public networks (e.g. schools/offices) restrict access to certain services.

You can contact your IT department for more information.

Try with a different WiFi or a data connection

If it works with another connection, contact your service provider for more information.

Mobile/cellular data connection help

Check that you have enough data allowance in your device’s settings. Your data provider can help with this.

Tip: We recommend using WiFi wherever possible to save data costs.

Didn’t work?

Check your firewall (if you use one) to see if it has Spotify set as an exception. The provider of your firewall can help with this.

You can also try the steps at Can’t play Spotify.

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