Failed payment help
Make sure your payment method has sufficient funds, and is:
- Registered in the same country to your Spotify account.
- Not expired or canceled.
- Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.
Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, ex. with a password, PIN, fingerprint, or code sent to your device.
Still not working?
- Try entering your payment details again using a private/incognito window.
- Try a different payment method.
- It might just be a temporary connection issue, so wait a few hours and try again.
- Get in touch with your payment provider.
Regular payment failed?
If a monthly payment fails, you won't immediately lose your Premium. We’ll try to take the payment again over the next few days.
Payments through a partner
If your plan is with a partner company (ex. your phone or internet provider), they manage your payments. You’ll need to speak to them about anything payment related.
To check who your provider is, or to reach out to them directly:
- Go to your account page.
- Under Account, choose Manage your plan.
- Check the contact link under Payment.
You can check or update your payment info on your account page, under Your plan.
Failed payments through Boku or Fortumo?
If you’re getting an error message, we recommend you try the steps above in ‘Still not working?’.
You can also contact their Spotify payments support at cs.boku.com/spotify.