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Gift card not working
You can’t apply a gift card on discounted plans like Premium Lite, Premium Student, Premium Family, Premium Duo, or trial offers.
Before redeeming your gift card:
- Your account’s country or region settings need to match where the gift card was purchased.
- If you bought your gift card from a retail store, it needs to be activated by the cashier.
- Our codes are alphanumeric characters - capitalized alphabets, numbers, or a combination of both.
- You can only stack 18 months of Premium time on your account.
You can redeem your gift card at spotify.com/redeem.
Notes:
- Make sure you’ve entered the correct characters (ex.: a zero looks like a capital ‘O’, or a capital ‘I’ looks like a one).
- After 4 attempts, you get an error message. If you do, you can try again after 24 hours.
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