Contact us
Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and screenshots, helping us answer questions and figure out issues more efficiently.
Write to us
Send us a question through our Contact Form.
Here you can chat live to one of our customer support advisors. If our chat advisors are busy helping other customers, we’ll email you back as soon as we can.
Tweet us
Our favorite way to interact with our fans and customers all day, every day. Tweet us @SpotifyCares.
Visit the Community
The Spotify Community is where thousands of Spotify fans help each other out and share ideas.
Post a question, or see if it’s already been answered. Check out this guide to get started.
Tip: The most expert and knowledgeable Spotify users on the Community are called Rock Stars. You can also tweet the Rock Stars @AskRockStars.
Did you know?
You can log in to your account page to:
- Cancel a subscription.
- Change your personal details.
- Review your privacy settings.
- Redeem a gift card.
Or get a little help from our support site:
- Account help
- Payment help
- Technical help
- Premium for Family help
- Student discount help
- Spotify for Artists help