Charged twice

We charge each Premium plan once per month.

If you notice multiple Spotify payments in the same month, check your receipts and details of your payments on your account page.

Is the charge pending?

Check the status of the payments on your bank statement.

If the payment shows as pending or processing, this is a temporary authorization charge made by your payment provider.

If a regular payment fails, we will try to take it again later. You may see both the failed payment and the payment that went through on your bank statement - but only one has actually been taken.

Was the payment late?

If a regular payment fails, we will try to take it again later.

This could result in your payment being processed later than normal, and appearing twice in the same month. You can check your bank statements to confirm.

The next month’s payment will continue on or near your usual billing date.

Paying for multiple accounts?

You may have accidentally signed up to Premium on a second Spotify account.

Try logging in with any details you might have used to create an account.

Note: There are a few ways to sign up, ex. with email, phone number, Facebook, Apple, or Google. Try logging in with these to find your account.

Also, check your family or friends haven’t used your payment info. If they have, they should cancel or change their payment method and reimburse you.

If you need more help, contact customer support.