Someone has taken over my account
If you notice any of the following occurring on your account unexpectedly, your account may have been taken over.
- Your password is no longer working.
- The email address associated with your account has changed.
- Playlists have disappeared or been added.
- Subscription changes.
Note: We never display your full payment information.
- Someone else's Facebook has been connected to your Spotify account.
What do I do if my account has been taken over?
1. First, reset your password.
Note: If your email address has been changed, go straight to step 2.
- Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
- Go to your account page and click SIGN OUT EVERYWHERE.
We also strongly suggest you change the password for:
- The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
- Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
- Any service where you use the same password as Spotify.
2. Then, get in touch with us.
Note: We may need a screenshot of your Spotify receipt or bank statement for security purposes. Please have this to hand when getting in touch (and make sure it does not show your full credit card number, expiration date, or 3-digit code).
- Go to our contact form.
- Select Logging in.
- Choose I can't log in to Spotify.
- Click I STILL NEED HELP.
We'll then take all the necessary steps to secure your account and return access to you.
We can assure you that our platform and user records are totally secure. Account takeovers usually happen because of a breach on another service. If you use the same password for several services, they all have the potential to be compromised if one has a security breach.
We always apply rigorous security practices to protect your information, but check out how to protect your Spotify account for extra measures you can take.
Sometimes Spotify shows devices in close range in Devices Available (find this in the Now Playing bar on mobile, or by clicking in the bottom-right on desktop). Don’t worry, any devices in this list that aren’t yours do not have access to your account.
If you see a message that your account is being used somewhere else, and you don’t recognize that device, you may have left your account logged in on someone else’s device. If you don’t have access to that device, you need to ask the owner of the device to log out of your account. You can also sign out remotely from your account page and for extra safety, you can change your password.