Warning:

The wait time to speak to an advisor is longer than usual.

You might find a quicker solution on our help site.

Sun, 19 May 2024 22:30:58 GMT

Can't find what you're looking for?

App and web troubleshooting

If you're having trouble with the Spotify for Podcasters mobile app or the web version of Spotify for Podcasters, try these tips.

Mobile app issues

  • Close and restart the app
  • Reinstall the app to check you're on the latest version. You can find a guide to reinstalling below
  • Close any other apps you aren't using
  • Ensure you have a stable and active internet connection
  • Switch off your device’s WiFi connection, wait 30 seconds, then switch it back on
  • Connect to a different network, if possible
  • Restart your router, if possible
  • Restart your device
  • Update your device's operating system

Reinstalling the app

A clean reinstall of the Spotify for Podcasters mobile app often fixes common technical issues.

Spotify for Podcasters website issues

  • Make sure you're on the latest version of your browser by checking your browser settings
  • Open Spotify for Podcasters in a private or incognito window. You can typically do this from your browser's tabs or menu buttons (often represented by 3 dots or bars). Check your browser's help center for exact steps
  • Open Spotify for Podcasters in a different browser
  • Clear your browser's cache and cookies
Was this article helpful?