Spotify for Podcasters is now Spotify for Creators. Learn more

Start typing into the Search box, then use the Tab key to choose an option from the list.

Can't find what you're looking for?

App and web troubleshooting

If you're having trouble with the Spotify for Creators mobile app or the web version of Spotify for Creators, try these tips.

Mobile app issues

Close and restart the app
Reinstall the app to check you're on the latest version. You can find a guide to reinstalling below
Close any other apps you aren't using
Ensure you have a stable and active internet connection
Switch off your device’s WiFi connection, wait 30 seconds, then switch it back on
Connect to a different network, if possible
Restart your router, if possible
Restart your device
Update your device's operating system

A clean reinstall of the Spotify for Creators mobile app often fixes common technical issues.

Make sure you're on the latest version of your browser by checking your browser settings
Open Spotify for Creators in a private or incognito window. You can typically do this from your browser's tabs or menu buttons (often represented by 3 dots or bars). Check your browser's help center for exact steps
Open Spotify for Creators in a different browser
Clear your browser's cache and cookies

Was this article helpful?