Trouble switching your show's hosting to Spotify for Creators

Missing episodes

If you're missing episodes after importing your show to Spotify for Creators, check if the missing episodes appear in your old RSS feed.

Some hosting platforms limit how many episodes you can include in your feed. Check your account settings to see if you can increase this number, or contact your old host and ask about including more episodes in your feed.

After making a change, you may need to refresh your website or feed cache to display the extra episodes.

Inaccessible feed

If your RSS feed URL doesn't load or leads to a 404 error, we won't be able to import your episodes to Spotify for Creators.

Confirm you have the correct URL. Make sure you’re using your show's RSS feed rather than the link to its public profile page.

Validation errors

If there's something in your RSS feed that shouldn't be there, or if your feed is incorrectly formatted, you may see a validation error.

Use a tool like Cast Feed Validator or Podba.se Validator to check for errors in your feed, and follow the advice shown in the validation tool to fix them.

If you’re still seeing issues with your RSS feed, contact your original hosting platform for further support.

301 redirects

If your old host doesn’t support 301 feed redirects, we can help you complete your switch to Spotify for Creators.

First, make sure you’ve completed all these steps:

1. Import your episodes to Spotify for Creators
2. Contact your old host to double check they don’t offer 301 redirects.
3. Add links to your show's listing on other platforms via Settings > Availability.
4. Contact each platform that your show is on and ask them to update your RSS feed to your new Spotify for Creators one.

Once you’ve completed the steps above, let us know. We’ll then break the connection with your old host.

After we break the connection, you can close your account with your old host.

Missing analytics

Our analytics only includes data since after you switched to Spotify for Creators.

We recommend downloading analytics from your old hosting platform for your own safekeeping.

Check with your hosting provider to confirm if they offer ways to download your analytics from their platform.