Problems logging in

If you find yourself unable to log in to your account, follow these steps:

  1. Go to password reset.
  2. Enter your email address and click SEND.
  3. Go to your email inbox and find an email from us with the subject “Reset your password”.
    Tip: If you don’t see it, check your junk/spam folders or any other filtered folders (e.g. If you use Gmail, it might be in the Social or Promotions tabs)
  4. Click the Reset password link in the email. A new web page will open.
  5. Type your new password in both fields and click SEND.
  6. Go back to the app and log in with the email address you used to reset your password and the new password.

Didn’t work?

Your account might be connected to Facebook. If so, it’s possible to log in without resetting the password.

Go back to the log in form and choose LOG IN WITH FACEBOOK.

  • If you’re already logged in to Facebook on the device, you’re logged straight in to Spotify. Success!
  • If you’re not logged in to Facebook on the device, a new web page will open so you can log in to Facebook. Once you’ve logged in with Facebook you’re automatically redirected and logged in to Spotify.
    Note: If you can’t remember your Facebook details, you’ll need to recover your Facebook account.

If you don’t want to use this login method, at least try it to be able to log in. You can then disconnect from Facebook.

Please try it again, following these steps:

  1. Go to password reset
  2. Enter your email address and click SEND.
  3. Go to your email inbox and find an email from us with the subject “Reset your password”.
    Tip: If you don’t see it, check your junk/spam folders, or any other filtered folders (e.g. If you use Gmail, it might be in the Social or Promotions tabs).  
  4. Click the Reset password link in the email. A new web page will open.
  5. Type your new password in both fields and click SEND.
  6. Go back to the app and log in with the email address you used to reset your password and the new password.

No account linked to email address?

If you see the error message "The email address you entered is not connected to a Spotify account", try the above steps again with any other email addresses you have.

Tip: Check your email inboxes for emails from Spotify. If you have any, it’s likely there’s an account associated with that email address.

  • If you don’t have access to an email address associated with your Spotify account, you’re unable to reset the password. However, your account might be connected to Facebook, in which case you can just choose LOG IN WITH FACEBOOK.
  • If the email address associated with your account has been changed without your permission, get help here.

Password reset link invalid?

If you receive the message “password reset link is not valid, or already used” try submitting for a new reset link and, without clicking the link, follow these steps:

  1. Go to your password reset email.
  2. Right-click the Reset password link and select Copy link address.
    Note: If you accidentally click the link before you do this, you’ll have to send for a new one.
  3. Go to your web browser and open a private/incognito window.
  4. Paste the link into the address bar.
  5. Press Enter and continue.

If you're on our free, ad-supported service you can use Spotify in a different country for up to 14 days. After that, you need to upgrade to Premium or change the country registered on your account.

If you log in but don’t see what you’re expecting (Premium subscription, playlists, saved music, etc.), you might be logged into the wrong account.

Check to see if you have another account.

Tip: If you’re concerned someone has taken over your account, get help here.

Last updated: 01 October, 2018