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Think your account's been hacked?
Our platform and user records are secure, but sometimes breaches on other services means someone else may log into your Spotify account.
Look out for:
- Your password not working anymore
- Your email address changing
- Playlists added or lost
- Recently Played looking wrong
- Music playing without your control
- Your subscription changing
- Another Facebook connecting to your account
- Emails about logins you don’t recognise
Rest assured, your financial and security details are never compromised.
Still have access to your account?
Just follow these steps to secure your account.
1. Reset your password
Open your reset link in a private/incognito window, and choose a strong password you haven't used before.
Be sure to also change the password for any service associated with your account, such as your email address, Facebook, or Apple.
2. Sign out everywhere
Log in to your account page, scroll down, and select SIGN OUT EVERYWHERE.
Note: This can take up to 1 hour to take effect everywhere.
3. Check 3rd party connections
On your account page, go to Apps to review what’s connected to your account. It’s best to select REMOVE ACCESS on all of them to ensure your account’s security (you can reconnect them later).
Also, go to the Spotify desktop app's settings to review any connected Facebook accounts under Social. If there is one, click DISCONNECT FROM FACEBOOK to remove it. If it’s your own Facebook, change your Facebook password before you reconnect it.
4. Log back in and stay protected
You can now log back in to all your devices and reconnect any apps and services.
Your account’s security is most at risk by breaches on other services, so to prevent this from happening again it’s best to use a strong password that you don’t use on other services.
Tip: Read more about how to protect your account.
Can't access your account?
Get in touch and we’ll help to secure your account.
We can help secure and restore anything lost on your account.
Tip: Prepare a screenshot of your Spotify receipt or bank statement - we may need it for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code).
Last updated: 10 May, 2022
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