We're aware of an issue where some users may be seeing the Free service rather than Premium. We're hard at work to get this fixed, and apologize for any inconvenience caused. Please make sure to check back here for updates.

2015-05-29 03:05:16 GMT

Spotify playing with no sound

If you're not hearing any sound from Spotify, check the following:

Mac

Windows

WebPlayer

  • Volume in Spotify.
User-added image
 
  • Your computer volume in the Mac menu bar.
User-added image
 
  • Your audio output settings.
    1. Open Finder.
    2. Tap Applications.
    3. Open System Preferences.
    4. Select Sound.
    5. Select Output.
    6. Make sure your speakers are selected.
User-added image

 

Still no sound?

Try a clean reinstallation.

  • Volume in Spotify
User-added image
 
  • Your computer volume in the task bar.
User-added image
  • Select Mixer to make sure the Spotify app itself isn't muted.
User-added image

 

Still no sound? 

Let's take a look at your sound preferences. 
  • Right-click on the speaker icon in the task bar.
  • Select Sound.
  • Make sure your speakers are selected and with the green checkbox icon.
  • If the green icon isn't there, right-click on the desired output and select it.
User-added image

If this doesn't work

If you're not hearing any sound from Spotify, check the following:
  • Volume in Spotify.
wp_volume_slider
  • Your computer volume.
  • Still no sound? Try clearing your browser's cache and cookies.
  • Twitter
  • Facebook