Why have I been charged?
If you don't think you signed up
Check with your friends/family to see if anyone you know subscribed with your payment details, or learn how to find any other accounts. You can then follow these steps to cancel.
If you think your details have been used by an unauthorized party:
- Go to our contact form.
- Select Subscription, then Other.
- Click I STILL NEED HELP.
- Select Premium as your type of subscription.
- Under Your Spotify username or Facebook login, enter "unknown".
- Under Your email address (registered to your Spotify account), enter the email address you'd like to be contacted on.
- Fill out the other details and submit.
If you signed up
You can check the details of your subscription with these steps:
- Log in to your account page.
- Click Subscription in the menu on the left.
Tip: Forgotten your account details? Find out how to log in.
We do offer deals where you can try Premium for free or at a reduced rate, but at the end of these offers the subscription automatically continues at the standard monthly rate (unless you cancel beforehand). We give you a heads up about this when you start the trial.
Note: If you don’t meet an offer’s eligibility criteria, you may be charged full price. Be sure to check the terms and conditions for the offer.
If you’re with VISA or MasterCard, they provide a service called Account Updater. Account Updater updates card information such as card number and expiry date, so there’s no disruption to any of your services when you get a new card.
For the details on your enrollment in the Account Updater program, please contact the card provider or the bank who issued your card.
If you notice several charges from Spotify in the same month, it could be due to one of the following reasons.
You might be paying for more than one account
It’s possible to have several Spotify accounts active on Premium, for which you will be charged separately.
Check with your friends/family to see if anyone you know subscribed with your payment details, or learn how to find any other accounts. If you find one with an active Premium subscription, you can then follow these steps to cancel the one you’re not using.
The payment might have been unsuccessful
Payment attempts may appear on your statement even if they don’t successfully complete.
When a payment is submitted, your bank / credit card company place a temporary authorization on the funds, so it might show as deducted from your overall balance but, at this point, no money is actually taken.
If we’re unable to process the payment, the pending charge is automatically canceled and the funds will reappear on your statement.
It’s possible to see multiple pending charges if the payment is tried multiple times. Only one will be processed when successful. The rest will be canceled and will reappear on your statement. You can reach out to your bank / credit card company for more information.
Example: If you sign up to the student discount but we can’t verify your student status, you might be notified of a charge. But because the signup wasn’t successful, no money will be taken. You might try this several times, incurring multiple notifications.
Have you recently upgraded to Premium for Family?
If you’ve recently gone from Premium to Premium for Family your renewal date will come earlier than usual, possibly in the same month as your previous payment. This is because of the price difference between the two different subscription types.
You can see this on your subscription page.
Did you sign up through another company?
If you subscribed to Premium through a company other than Spotify, for example with iTunes, or your internet/mobile provider, we recommend reaching out to them directly for any payment questions.