Spotify Tickets - Fan Support

How can I buy tickets?

You can find info about concerts in Spotify’s Live Events Feed. Some tickets listed there are available for purchase directly from Spotify.

To buy tickets from Spotify, go to tickets.spotify.com.

To make a purchase, you will need to log into or create a Spotify account and select the number of tickets you wish to purchase.

How do I get my tickets?

Once you successfully purchase your tickets, an email confirmation will be sent to the email you used to register for your Spotify account.

To collect the tickets, go to the Box Office and present your email confirmation and a valid ID.

What if I didn’t receive my confirmation email?

If you didn’t receive the confirmation email, check your spam/junk folders, or any other filtered folders (e.g Promotions).

If you still don’t find it, contact Customer Support with your order number for help.

If you don’t remember the email address registered to your Spotify account or never added one, log in to your account page to see or update the email address on your profile.

Does the Spotify ticket price include all fees and taxes?

The Spotify ticket price includes booking fees, and the total ticket price plus tax will be reflected on the summary page before you confirm your purchase.

Why do I need to provide personal information to buy a ticket?

To collect your ticket(s) at the Box Office, you need to present a valid photo ID that will be checked against the name on the purchase order.

Can I buy tickets for someone else/ a group of people? Can someone else collect my ticket?

Tickets held at the Box Office can only be collected by the customer who purchased them, unless the original purchaser changes the names by contacting Spotify. 

Can I resell/transfer my ticket(s) or get a refund? 

Unless otherwise stated by law or in the Spotify terms and conditions, tickets are not resellable, transferable, or refundable.

If the event is postponed or canceled, Spotify will work with the event organizers and provide details on how ticket purchasers can be refunded.

What is the Spotify Tickets COVID-19 policy?

We ask you to always check the latest national and local Covid guidelines, as well as the venue's site for updated guidelines and requirements.

I have a question about the venue.

Check the venue site for any venue information, including:

  • Age restrictions
  • Parking
  • Accessibility
  • Admission
  • Etc.