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Can't play music

If the Spotify app isn’t behaving as it should, this guide should get you back to the beat.

Tip: If you’re having trouble playing your offline music, check out Listen offline troubleshooting.

Check if it’s a connection issue

  • Error messages saying Spotify is offline or No internet connection detected.
  • All tracks grayed out.
  • Nothing happens when you click/tap play (or it briefly changes to the pause symbol before reverting back to the play symbol).

If so, try these steps:

  • We recommend at least a 3/4G connection, but preferably WiFi.
  • Make sure Spotify isn’t in offline mode.
  • Turn your WiFi off. Wait 30 seconds, then switch it back on.
  • Restart your router.
  • Close any apps you’re not using. 
  • Check if your firewall (if you use one) has Spotify set as an exception.
    Note: Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.
  • If you’re using a data connection, check that you have enough data allowance.
    Tip: We recommend using WiFi instead of a data connection.

If it’s not a connection issue

If you’re experiencing different error messages to those above or stuttered audio or no sound at all, try this:

  • Log out and back in.
  • Sign out everywhere. It’s possible your account is being used somewhere else, meaning it has paused on your current device.
  • Close any apps you’re not using. 
  • Restart your device.
  • Reinstall the app.
    Note: If you have music downloaded for offline listening, you need to download it again after reinstalling.

Still not working?

Check your device

  • Check that Spotify isn't playing on another device with Spotify Connect.
  • Check that the correct audio output is selected in your device’s volume settings. You can refer to the manufacturer for help with volume settings.
    Tip: Using Windows? Right-click the speaker icon in the task bar and select Mixer. Spotify has its own volume channel here. Check that the level is high and isn’t muted.
  • Is your audio hardware functioning properly? Try playing from an alternative source or device.
  • Streaming could be affected if you have less than 1 GB of available memory. You may want to delete some unnecessary files and apps. 
  • Check that your device is fully up-to-date, including its operating system and any other software.
    Tip: For computers, it’s worth checking your soundcard driver software. You can refer to your device’s manufacturer for help with this.
  • Ensure your device meets Spotify’s system requirements.
  • If you’re playing to another device, check which devices you can play Spotify on

Check the app

Tip: If you’re playing through your web browser, find more help with our web player guide.

Last updated: 19 July, 2018