Contact Spotify

If you haven’t found the information you need here on the support site, we’ve got your back. Find out how to get the help you need below. 

Tip: Be sure to include as much information as possible when you get in touch so we can help you quickly.

Note: We currently don’t offer telephone support, out of full time dedication to the options below. 

Popular topics and quick solutions

Before getting in contact, check to see if these links can help:

Manage your account & subscription
Subscription options
Problems logging in 
Tech troubleshooting
Payment solutions 

Tweet Us

Our favorite way to interact with our fans and customers all day, every day. Tweet us @SpotifyCares

Tip: If you’re unfamiliar with Twitter, all you need to do is create an account with them and tweet your question, including ‘@SpotifyCares’ in your tweet. Check out the Twitter help guide for more information.

The Spotify Community

The Spotify Community is where thousands of Spotify fans help each other out, whether it’s a specific issue, an idea, or a general wondering. 

Post a question, or see if it’s already been answered. Check out this guide to get started. 

As well as our staff constantly monitoring the Community, there are also hundreds of trusted Rock Stars in residence, replying to threads 24/7. These absolute legends have proved their tech skills and Spotify knowledge, and are dedicated to helping you get the most out of the service.

You can also tweet the Rock Stars @AskRockStars

Contact Form

You can also submit a query via our contact form.