Car Thing: Return & Refund Policy

If you no longer want your Car Thing, you can return it for a refund within 14 days from the date you purchased it.

If your Car Thing arrives damaged or defective, you can return it to be replaced with a new or refurbished one within 14 days. See Spotify’s Warranty for more information. 

Note: Shipping fees are not refundable. 

To return your Car Thing, get in touch with our Customer Service:

  1. Go to our contact form.
  2. Select Car Thing.
  3. Select I want to return Car Thing.

For refunds for your Premium plan see the Spotify Refund Policy.

Acceptable returns

The item must be repackaged with all the cords, adapters, and documentation that were included when you received it. It must be in its original condition, including packaging. 

If you’re returning because you no longer want your Car Thing, we may deduct a restocking fee which we’re required to provide to our suppliers if the box has been opened.

Return state Refund amount
Box unopenedFull purchase amount minus the shipping fee. 
Box openedFull purchase amount minus the shipping fee, and minus a restocking fee.


Last updated: 20 August, 2021

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