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2015-03-31 06:03:44 UTM

Problems logging in to Spotify

Having trouble logging into Spotify? Make sure you're using the latest version of the Spotify app for your device available in your app store or our website, then try the following steps.

Note: if you're an Android user, please reinstall the app from Google Play before trying the steps below.

Mac

Windows

WebPlayer

iPhone

Android


User-added image

If you created your account through Facebook:

  1. Open Spotify.
  2. Enter your Facebook e-mail and password.
  3. Click Log In.
Forgotten your Facebook password? Reset it here.

If you created your account through Google:

  1. Open the app.
  2. In Spotify username, enter your new Spotify username we provided in an email sent to you on August 13, 2014. (This is 12 characters and starts with a "g.")

    If however you don't know your username, confirm your birthdate after selecting Other in this page and we'll provide it.

  3. In Password, enter your new password you create through a password reset (at the bottom of the page) using the new username. 
  4. Click LOG IN.

If you created your account through Spotify:

  1. Open Spotify.
  2. Enter your Spotify username and password.
  3. Click Log In.
Forgotten your Spotify password or username? Reset it here.
 
Still having problems logging in? Contact Spotify Support.
 


User-added image

If you created your account through Facebook:

  1. Open Spotify.
  2. Enter your Facebook e-mail and password.
  3. Click Log In.
Forgotten your Facebook password? Reset it here.

If you created your account through Google:

  1. Open the Spotify app.
  2. In Spotify username, enter your new Spotify username we provided in an email sent to you on August 13, 2014. (This is 12 characters and starts with a "g.")

    If however you don't know your username, confirm your birthdate after selecting Other in this page and we'll provide it.

  3. In Password, enter your new password you create through a password reset (at the bottom of the page) using the new username. 
  4. Click LOG IN.

If you created your account through Spotify:

  1. Open Spotify.
  2. Enter your Spotify username and password.
  3. Click Log In.
Forgotten your Spotify password or username? Reset it here.
 
Still having problems logging in? Contact Spotify Support.
 

If you created your account through Facebook:

  1. Go to the Web Player.
  2. Click Log in with Facebook.
  3. Enter your Facebook e-mail and password.
  4. Click Login.

If you created your account through Google:

  1. Go to the Web Player.
  2. In Spotify username, enter your new Spotify username we provided in an email sent to you on August 13, 2014. (This is 12 characters and starts with a "g.") 

    If however you don't know your username, confirm your birthdate after selecting Other in this page and we'll provide it.

  3. In Password, enter your new password you create through a password reset (at the bottom of the page) using the new username. 
  4. Click Login.

If you created your account through Spotify:

  1. Go to the Web Player.
  2. Enter your Spotify username and password.
  3. Click Login.
Forgotten your Spotify password or username? Reset it here.
 
Still having problems logging in? Contact Spotify Support.
 

If you created your account through Facebook:

  1. Open the Spotify app and tap LOG IN.
  2. Tap Log in with Facebook
    User-added image
  3. If you are logged into the Facebook app or website, you will be logged into Spotify automatically. If not, just enter your Facebook details and press Login

If you created your account through Google:

  1. Open the Spotify app.
  2. Tap LOG IN.
  3. In Username, enter your new Spotify username we provided in an email sent to you on August 13, 2014. (This is 12 characters and starts with a "g.")

    If however you don't know your username, confirm your birthdate after selecting Other in this page and we'll provide it.

  4. In Password, enter your new password you create through a password reset (at the bottom of the page) using the new username. 
  5. Tap LOG IN.

If you created your account through Spotify:

  1. Open Spotify.
  2. Tap LOG IN.
  3. Enter your Spotify Username and Password.
    Android log in
  4. Click LOG IN.
Forgotten your Spotify password or username? Reset it here.
 
Still having problems logging in? Contact Spotify Support.
 

If you created your account through Facebook:

  1. Open the Spotify app and tap LOG IN.
  2. Tap Log in with Facebook
    User-added image
  3. If you are logged into the Facebook app or website, you will be logged into Spotify automatically. If not, just enter your Facebook details and press Login

If you created your account through Google:

  1. Open the Spotify app.
  2. Tap LOG IN.
  3. In Username, enter your new Spotify username we provided in an email sent to you on August 13, 2014. (This is 12 characters and starts with a "g.")

    If however you don't know your username, confirm your birthdate after selecting Other in this page and we'll provide it.

  4. In Password, enter your new password you create through a password reset (at the bottom of the page) using the new username. 
  5. Tap LOG IN.

If you created your account through Spotify:

  1. Open Spotify.
  2. Tap LOG IN.
  3. Enter your Spotify Username and Password.
    Android log in
  4. Click LOG IN.
Forgotten your Spotify password or username? Reset it here.
 
Still having problems logging in? Contact Spotify Support.
 
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