Not receiving verification email

Try the tips relevant to what you’re trying to do.

Changing to a Spotify login

We send a verification email from noreply@hello.creators.spotify.com to the email address on your old Anchor or Spotify for Creators account.

• Make sure you’re checking the right inbox. Click here to see which email your account is under. You can change your email address here if you need.
• Apple, Facebook, or Google. If you log in through Apple, Google, or Facebook, we send the email to the address that account is registered under. Go here to replace this email with another one you own.
• Custom or company email domains. Sometimes our verification emails don’t make it through to email addresses with custom or company domains. Go here to replace your custom or company email with one from a service like Gmail or Outlook.
• Check your spam or junk folder.

Creating a new account

We send a verification email from noreply@hello.creators.spotify.com to the address on your Spotify account. You can’t publish your first episode until you’ve verified your account.

• Make sure you’re checking the right inbox. Click here to see which email your account is under. You can change your email address here if you need.
• Apple, Facebook, or Google. If you log in through Apple, Google, or Facebook, we send the email to the address that account is registered under.
• Custom or company email domains. Sometimes our verification emails don’t make it through to email addresses with custom or company domains. Go here to replace your custom or company email with one from a service like Gmail or Outlook.
• Check your spam or junk folder

Claiming a show hosted with Spotify for Creators

We send a verification email from noreply@hello.creators.spotify.com to the email address connected to your existing show hosted with Spotify for Creators if you’ve changed your login to a Spotify account and have entered a show name or email address when claiming your show.

• Make sure you’re checking the right inbox. You may have entered a show name or email address when claiming your show hosted with Spotify for Creators.
• Apple, Facebook, or Google. If you previously logged in through Apple, Google, or Facebook, we send the email to the address that account is registered under.
• Custom or company email domains. Sometimes our verification emails don’t make it through to email addresses with custom or company domains. Contact us.
• Check your spam or junk folder.

Claiming a podcast which is hosted somewhere else

We send a verification email from noreply@hello.creators.spotify.com to the address listed in the <itunes:email> field in your podcast’s RSS feed.

• Make sure it’s an email address you have access to. If not, try using a different email address. Your hosting provider can help you change the email in your feed. If you don’t own the feed, speak to the person who owns that email address to retrieve the code.
• Check your email address isn't hidden or masked. Some hosting providers mask the address in your feed or replace it with a generic one. They can help you expose your email address temporarily to allow you to claim your podcast.
• Custom or company email domains. Sometimes our verification emails don’t make it through to email addresses with custom or company domains. Your hosting provider can help you replace your custom or company email with one from a service like Gmail or Outlook.
• Check your spam or junk folder