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Premium not working
If you pay for Premium but aren’t getting Premium features, here are some ways to get back to the beat.
Log out and back in
This can force an update between your device and account.
Also, check you’re using the right login details. You might have signed up to Premium with a different account.
Check your plan status
Go to your account page and scroll to Your plan.
What to do
You may have logged into the wrong account page.
Try again with different login details.
If you’re sure you don’t have another account, see “Check your payment status”.
Any Premium plan
Log out and back into the app. Sometimes this is needed to sync your account and device.
Also, make sure you log in with the same email address shown on your account page. Otherwise you could log into another account that doesn’t have Premium.
If there’s no email address on your account page, try logging in with Facebook.
Invited to Premium Family or Duo?
Check the manager hasn't removed you from the plan.
Or, you may have lost access if we can’t verify you. You can ask the manager to invite you again or choose a different Premium plan.
Check your payment status
If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.
Payments through a partner
If your plan is with a partner company (e.g. your phone or internet provider), they manage your payments. You'll need to speak to them about anything payment related.
To check who your provider is, or to reach out to them directly:
- Go to your Account overview page.
- Scroll down to Your plan.
- Click the contact link under Payment.
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