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Gift card not working

You can’t apply a gift card on discounted plans like Premium Student, Premium Family, Premium Duo, or trial offers.

Before redeeming your gift card:

  • Your account’s country or region settings need to match where the gift card was purchased.
  • If you bought your gift card from a retail store, it needs to be activated by the cashier.
  • Our codes are alphanumeric characters - capitalized alphabets, numbers, or a combination of both.
  • You can only stack 18 months of Premium time on your account.

You can redeem your gift card at


  • Make sure you’ve entered the correct characters. E.g. a zero looks like a capital ‘O’, or a capital ‘I’ looks like a one.
  • After 4 attempts, you’ll get an error message. If you do, you can try again after 24 hours.
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