Premium not working
If you pay for Premium but aren’t getting Premium features, here are some ways to get back to the beat.
Log out and back in
This can force an update between your device and account.
Check your login details
Make sure you’re using the right login details. You might have signed up to Premium with a different account.
To view your login details:
- Log in to your account page.
- Under Account, click Edit profile.
You may have accidentally signed up to Premium on a second Spotify account.
Note: There are a few ways to sign up, ex. with email, phone number, Facebook, Apple, or Google. Try logging in with these to find your account.
If you’re sure you don’t have another account, see 'Check your payment status' below.
Check your payment status
If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully.
When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.
Payments through a partner
If your plan is with a partner company (ex. your phone or internet provider), they manage your payments. You'll need to speak to them about anything payment related.
To check who your provider is, or to reach out to them directly:
- Go to your account page.
- Under Account, choose Manage your plan.
- Check the contact link under Payment.