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Age restricted content and checking your age
Spotify is testing age assurance technologies in select markets, utilizing our own internal age estimation technology and partnering with Yoti, a trusted digital identity company. This technology helps us identify if users are eligible to access some Spotify content and features.
This means that you may have to confirm your age by going through an age assurance process. For example, if you attempt to watch a music video that has been labelled 18+ by the rightsholder for that video, Spotify may serve a prompt to confirm your age.
For more information on our partnership with Yoti, visit our Safety and Privacy center.
Who has to do an age check?
Certain users will be asked to confirm their age by going through an age assurance process. This is to ensure you are eligible for age-restricted features.
Tap Continue and follow the on screen steps to do the age check.
When will I be asked to complete an age check?
You may be presented with an age check when you try to access certain age restricted content and features, like music videos tagged 18+.
Tap Continue and follow the on screen steps to do the age check.
How does the age check work?
You may be asked to perform an age check to ensure you are eligible for age-restricted features. You can do this by going through our facial age check. If this shows inaccurate results, you can always correct that with an ID verification.
What happens after I encounter the age check?
Scenario | Information |
|---|---|
I'm over the age requirement for the feature | Great! You’ll be able to use the feature (like watching an 18+ music video) and keep using Spotify as normal. |
I'm under the age requirement for the feature but still old enough to use Spotify | No problem! You can still use Spotify, but you won’t be able to access the age-restricted feature.
|
Not old enough to use Spotify | If the age check shows that you're under the minimum age for Spotify in your country, your account will be deactivated and then deleted.
|
My age check shows I’m not old enough to use Spotify
You cannot use Spotify if you don’t meet the minimum age requirements for the market you’re in. If you cannot confirm you’re old enough to use Spotify, your account will be deactivated and eventually deleted.
My age check wasn’t accurate?
If you have tried the facial age estimation process but the estimate wasn’t right, you can verify your age using ID instead. See the ID verification section above for more information.
My account was deactivated, what should I do?
If your account was deactivated due to an inaccurate age estimation, you can look for the email in your inbox which allows you to reactivate your account within 90 days of deactivation and then go through ID verification. If we still can’t confirm you’re old enough to use Spotify, or if no action is taken within 7 days of reactivation, your account will be permanently deleted.