Charged for a free trial

Check the payment status on your bank statement. If it shows as pending or processing, it’s only a temporary authorization charge made by your payment provider. The funds will return shortly.

If the payment isn’t pending or processing, it means you’re ineligible for the trial, or your trial ended.

You’re not eligible for free trials if: 

  • You’ve already had a trial
  • You’ve purchased Premium before
  • You’ve been a member of Premium Family or Premium Duo

Your plan automatically renews at the end of the trial unless you cancel it.

You can check your receipts, and details of your plan and payments on your account page.

Log in to your account page

Last updated: 2 December, 2021

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