I need help with my downloads

Anything you download can be found in Your Library. The green arrow  indicates a successful download. 

Tip: Switch to Offline Mode to play your downloads. Select your device to find out how. Anything you haven’t downloaded is grayed out and unavailable.

  • Check your device isn’t in sleep mode.
  • Make sure there’s enough free space on the device’s memory (we recommend at least 1GB).
  • Your device must have an active internet connection.
  • You can only download to a maximum of 5 separate devices. If you download to a 6th device, the downloads on the device you first used are removed.
  • You can only download a maximum of 10,000 songs per device. If you get an error message that says you’ve reached this limit, try removing some existing downloads.
  • You need Premium to download music. Check your subscription status on your account page, under Your plan.
  • Make sure your account's been online at least once within the last 30 days. 
  • Podcasts and albums aren’t available to download on desktop.

First, check the download status. The green arrow  indicates a successful download.

Note: You need to re-download your music after reinstalling the app. 

  • You can only download to a maximum of 5 separate devices. If you download to a 6th device, the downloads on the device you first used are removed.
  • Your account needs to go online at least once every 30 days.
  • Reinstalling the app removes any downloads.
  • Check if your Spotify app needs updating
  • Check if there's a problem with your SD card (if your device has one).
  • Check the content's still available on Spotify.

If your tracks won't stay downloaded to your device, we recommend reinstalling the app before downloading the tracks again. 

This is so Spotify can check your Premium’s still active and count plays to compensate artists.

If you don’t go online with Spotify at least once every 30 days, any tracks you downloaded for offline listening are removed from your device.

Last updated: 29 November, 2019