How can we help you?
Account & Payment
Address and verification for Family plan
The plan manager can check and change their address on their Family page.
We ask members to verify that they live with the plan manager by providing their full address:
- When they join
- If we can't confirm their address
Note: We don’t track your location. We only check your address to verify.
Address not listed?
If your address doesn't autocomplete, enter it then select Find.
If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address.
Verification not working?
If we can't confirm any information provided by an invited member, they lose access to Premium Family.
Last updated: 23 October, 2020
Was this article helpful?